What information do we collect on our website about you and what information do we hold?

The type of information we collect and hold regarding our clients generally includes your name, email address, telephone or mobile numbers. We use cookies which enable us to check visitors’ statistic and related information. The cookies cannot identify you. If you continue to surf our website, we will assume that you are happy with this.

How do we use the information we collect and hold?

All details are strictly confidential and any extra information provided to us is used solely to enable us to provide marketing materials regarding VTH and its services and partners. We will not, under any circumstances, pass on personal details to third parties other than our partners as set out in the partners section of our website, and only with your consent. Any other parties requesting your information will not be given that information without first requesting your consent.

Also, in order to better improve our services, VTH Pty Ltd may use your personal information to contact you to identity promotions, products and services that may be of interest to you. By supplying your information you consent to having VTH Pty Ltd communicate with you via email, SMS, MMS, and telephone to inform you of these promotions or services. This permission can be retracted by choosing the ‘unsubscribe’ facility on a communication we send you.

Any use of your information is in strict accordance with the laws and regulations of the 1988 Privacy Act.

What information do we collect and hold on the websites we develop for clients?

VTH Pty Ltd builds ecommerce websites and websites that allow your clients to request quotes for items you sell. VTH Pty Ltd does this by requesting data regarding your stock and product profile, suppliers, categories, account customers, payment options and potentially other bits of information for use on the website where applicable. We do not use this information for any other purpose than on the website you have instructed us to build, we do not share this information with any other parties in accordance with the Privacy Act. All data from the website such as orders, quotes and customers messages and information gathered by the website VTH build for you is for use by you only and is not stored or used by VTH Pty Ltd in any way.

Security & Privacy

At VTH Pty Ltd, we respect your privacy and are committed to its protection. We are bound by the Australian Privacy principles of the Privacy Act 1988 so we make it our priority to ensure your details are kept safe and secure using the Secure Socket Layer (SSL) protocol through which information transferred is encrypted. These systems are regularly updated to ensure high security standards and protect your personal information from unauthorised access. However, we cannot guarantee absolute protection since transactions over the internet always include some element of risk (i.e. from hackers or misuse) and so while we will do our part to ensure the protection of your information, we advise you to take precautionary measures when interacting with our website.

Your VTH Website does not store your customers' credit card information. It is stored separately by your payment gateway. Our quote carts are built using a platform known as Cognito Forms, Cognito Forms uses SSL encryption and is always accessed over HTTPS 100% of the time for all users. SSL (Secure Sockets Layer) is the standard for ensuring data is encrypted when being sent to a web server from a browser.

Your responsibilities

VTH Pty Ltd will not be responsible for any personal information you have posted on social media and other public mediums. VTH is not responsible for information you have provided to us for use on the website to promote your business being incorrect or not accurate. We take care to utilise all the information given to us but please ensure the website is checked thoroughly for errors prior to launch as this is your responsibility.

In addition, the Website should not be depended upon for personal, medical, legal, or financial information or decisions, and you should consult an appropriate professional for specific advice distinctive to your situation where applicable.

Changes to our Policy

As part of our ethos, we strive to deliver the highest quality service through our website however we do not guarantee the accuracy, completeness, availability or timeliness of anything posted on the website. We reserve the right to modify our policies at any time and prices and availability of products are subject to change without notice, but in the event of a change, communication to customers prior to dispatch of an order will be our top priority.

If you have any queries regarding our privacy policy or have a problem please let us know. We value customer feedback and will endeavour to solve any issues within 10 working days.https://www.vth.net.au/contact-us

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